Whether you can reopen your Betano account depends on how and why your account was closed or paused. Please review the scenarios below:
1. Temporary Breaks or Self-Exclusion
Take a Break / Temporary Self-Exclusion: It is not possible to reduce or revoke the duration of a active break. Your account will automatically become active again once the chosen period expires.
2. Voluntary Account Closure or Self-Closure
Standard Account Closure: If you permanently closed your account voluntarily, please reach out to our Customer Support team via the official channels in the footer of this page. We will review your account to check whether reactivation is possible.
3. Account & Data Deletion Requests
Permanent Deletion: If you previously requested Account & Data Deletion, your account cannot be reactivated, and you will not be allowed to create a new account under our platform rules.
4. Account Blocked for Terms & Conditions Violations
Permanent Block (T&C Breach): If your account was permanently suspended or blocked due to a violation of our Terms & Conditions, reactivation is strictly not possible. Additionally, attempting to register a new account is not permitted.