When registering with Betano, you are required to provide personal information as part of our standard account creation process. This data collection serves several important purposes:
Account Verification: To comply with legal requirements, we must verify your identity and age. Details such as your full name, date of birth, and identity document help us confirm that you meet the legal gambling age.
Preventing Duplicate Accounts: In accordance with Term 2.3 of our Terms & Conditions, each customer is allowed to open and use only one Betano account. Collecting personal data ensures that accounts are unique and protects the integrity of our platform.
Security and Fraud Prevention: Gathering personal information safeguards your account against unauthorized access, identity theft, and potential fraud, ensuring your funds remain secure.
Responsible Gaming: We are committed to maintaining a safe gaming environment. Personal data allows us to monitor account activity, provide self-exclusion tools, and offer support if needed.
Legal and Regulatory Compliance: To adhere to international laws—including Anti-Money Laundering (AML) and Know-Your-Customer (KYC) regulations—collecting personal data is mandatory to maintain our gaming license.
⚠️ ALREADY HAVE AN ACCOUNT?
If the system indicates that an account already exists with your personal details:
Do not create a new account, as duplicate accounts are not permitted under Term 2.3.
If you created the account previously: Simply reset your password using the "Forgot Password?" option on the login screen.
If you did NOT create the account: Please contact our Customer Support team immediately so we can help investigate and resolve the issue safely.